Troubleshooting

CastPad can’t find or connect to the ATEM

• Make sure the switcher and the device are on the same network.
• Try entering the switcher’s IP address manually under Settings.
• Confirm the ATEM is powered on and reachable (other ATEM software can see it).

The status is red / keeps reconnecting

• Check the network cable / Wi-Fi between the device and the switcher.
• Avoid having too many controllers hammering the switcher at once on a weak network.

A second device can’t connect

• Both devices must be on the same network (or the second joined to the host’s hotspot).
• Turn off “client isolation” / “AP isolation” on the router — this is the most common cause.
• Use the host’s address exactly (IP and port).

The HyperDeck / encoder card won’t connect

• Connect by the device’s IP address, and make sure it’s reachable from CastPad’s network.
• If the device is behind another router, you may need a port forward to reach it.

The top bar doesn’t show ON / REC

• The switcher’s own streaming/recording shows automatically.
• HyperDeck and encoder status only show when their card is added and connected.

Still stuck?

Re-check the basics: same network, correct IP, switcher powered on, client isolation off. Most issues come down to one of these.